Policy, Terms & Conditions – ENG

Beruang.io – Policy, Terms & Conditions

Engagement of Service, Privacy Policy and Terms & Conditions for Beruang.io is as below:

1. Engagement of Service and Pricing

1.1 All orders made in Beruang.io will follow the pricing set during checkout.

1.2 Any future changes to the package provided will be charged with the latest pricing and older pricing structure will not be utilised. 

2. Payment Structure for Engagement of Service

2.1 Partial Payment / Deposits

Beruang.io does not accept any kind of partial payment / deposit fees (bookings) from our users. However, users may choose to utilise from any available BNPL platform that is available in our payment gateway during checkout.

2.2 Full Payment

Before the commencement of design process, users are required to make full payment according to the package selected. Payment amount will depend on ongoing promotional price, coupon codes redemption and written agreement during initial discussion (if any).

2.3 Discount / Rebate / Free Gift Item

Users are required to adhere to the payment terms and period that have been set or utilise the unique coupon code that have been provided in order to redeem the discounted price / rebate / free gift items during purchase. Beruang.io reserves the right to cancel or reduce the discount price / rebate / free gift item if users failed to adhere to the payment period and set processes.

3. Ordering Process

3.1 Ordering process in Beruang.io will adhere to the following structure:

a. Phase 1 (Discovery Meeting)

  • Phase 1 will be commencing right after users have made full payment on respective packages.
  • Users will be given the freedom to choose the suitable date and time for an online Discovery Meeting slot.
  • During the online Discovery Meeting slot, users will be given further explanation for the process by our sales designer.
  • During this meeting, users will be filling out an online onboarding form with the assistance from our designer.

b. Phase 2 (Proposal Meeting)

  • Phase 2 will be commencing in 3 to 5 days after Discovery Meeting. In the Proposal Meeting, our designers will be sharing their proposed designs and users are expected to give full attention and focus toward the proposed design.
  • During the Proposal Meeting, users are recommended to actively give their honest opinion to ensure effective two-ways communication between Beruang.io designers and users. Any comments and proposed revisions from both parties will be recorded.
c. Phase 3 (Revision Meeting)
  • Third consultation meeting (Revision Meeting) will be held in 3-5 working days after the commencement of Proposal Meeting. In this Revision Meeting slot, Beruang.io designers will be sharing the final designs with any agreed revisions during the Proposal Meeting.
  • No amendment to the proposed designs will be made after the commencement of the Revision Meeting.

4. Timeline and Order Summary

4.1 Every users will be receiving a custom URL link for “Timeline & Order Summary” from Beruang.io as a guideline and process checklist after payment have been made.

4.2 Users will be able to see the order progress through the provided timeline. Customers must be able to follow the ordering process guidelines in order to ensure the smoothness of the design process.

4.3 Order Summary will be produced by Beruang.io in PDF format in 10 working days after the Revision Meeting. Order summary can not be amended after being produced.

5. Package Amendment

5.1 Users are allowed to make amendments on the respective package choice before the commencement of the third meeting (Revision Meeting).

5.2 Any package choice amendment will utilise the current pricing and not the initial price when the original order was made.

6. Service Utilisation Delay

6.1 In any situation where the utilisation of service needed to be delayed (by the users) for any reason, users are required to provide a  new date estimate for service reactivation.

6.2 If full payment have been made prior to the delay, customers are able to delay the utilisation of service to up to 45 days from the payment date.

6.3 No cash / credit refund will be made if the service utilisation delay is from the users.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.


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If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

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Embedded content from other websites

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These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

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How long we retain your data

Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

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